FAQ

Frequently Asked Questions:

Our location = we ship out of New York and Los Angeles, CA, United States.

Store hours = Monday through Saturday 10 AM to 6 PM. Sundays CLOSED (orders placed after hours or on Closed days will be processed NEXT Business Day).

Shipping = please allow 5 to 10 Business Days to receive your package.

Note: You may receive your purchases in separate shipments. We ship out as soon as the items are in stock. (For example: you ordered a wig and a t-shirt, they may come in two separate packages. No additional shipping cost to you.)

All shipping costs $4.99 via United States Postal Service. (Expedited shipping may be available for specific items. Please see item descriptions.).

Returns Policy:

Hair = ALL SALES ARE FINAL, NO REFUNDS. For public health safety reasons, we cannot accept any returns on hair extensions, wigs, frontals or closures. However, if you received a wrong shipment (example: we sent out a “blonde” wig, when your order/invoice clearly says “red” wig) – please DO NOT cut off any tags, or lace, nor wash the item. Contact our Support Department within 3 days of receipt of the wrong item, for instructions a free, pre-paid exchange envelope.

Clothes = ALL SALES ARE FINAL, NO REFUNDS. However, if the item does not fit, if you ordered a wrong size, or the item is defective or damaged when you received it, we will gladly EXCHANGE the item for the same one – in a different size, within 7 days of purchase. Contact our Support Department to request exchange information.

Privacy Policy:

Your information is only used to send the item(s) you purchase from our site. We do not have a newsletter nor send any “sales” bulletins/emails. Please bookmark our site to view the latest offerings and “coupons” right on our website.

Cookies:

Our software/cart places a “cookie” on your device to remember what you last viewed and purchased. It is only used as a means to load our site faster, track sales and assist with “Your Account” of past purchases.

Terms of Service:

Please read our Terms and Conditions of Service. (Will open in a new browser window.)